Privacy Policy

Last updated: 16/07/2024

This privacy notice for Fiximer Ltd (‘we’, ‘us’, or ‘our’) explains how and why we may collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’). This includes:

• Visiting our website at fiximer.co.uk or any of our websites that link to this privacy notice
• Engaging with us in other related ways, such as through sales, marketing, or events

Questions or Concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info+dpo@fiximer.co.uk.

Summary of Key Points

This summary highlights key points from our privacy notice. For more details on any topic, click the link following each key point or refer to the table of contents below.

What Personal Information Do We Process? When you visit, use, or navigate our Services, we may process personal information based on your interactions with us and the Services, your choices, and the products and features you use. Learn more about the personal information you disclose to us.

Do We Process Any Sensitive Personal Information? We do not process sensitive personal information.

Do We Collect Any Information From Third Parties? We do not collect any information from third parties.

How Do We Process Your Information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In What Situations and With Which Types of Parties Do We Share Personal Information? We may share information in specific situations and with specific categories of third parties.

How Do We Keep Your Information Safe? We ensure the security of your personal data in compliance with the GDPR, maintaining the integrity and confidentiality of your information.

What Are Your Rights? Depending on your geographic location, applicable privacy laws may grant you certain rights regarding your personal information. Learn more about your privacy rights.

How Do You Exercise Your Rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to Learn More About What We Do With Any Information We Collect? Review the privacy notice in full.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you provide to us.

We gather personal information that you voluntarily provide when you register on the Services, express interest in our products and Services, participate in activities on the Services, or contact us.

Personal Information Provided by You: The personal information we collect depends on your interactions with us and the Services, the choices you make, and the products and features you use. This information may include:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Billing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is handled and stored by Stripe, Inc. You can find their privacy notices at: Stripe Privacy Notice.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes to this information.

Information Automatically Collected

Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.

Like many businesses, we also use cookies and similar technologies. You can find more details about cookies in our Cookie Policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements. We may also process your information for other purposes with your consent.

We process your personal information for various reasons based on your interactions with our Services, including:

• To facilitate account creation and authentication and manage user accounts: We process your information to enable you to create and log in to your account and to maintain its functionality.
• To deliver and facilitate delivery of services to the user: We process your information to provide the requested service.
• To respond to user inquiries and offer support: We process your information to respond to your inquiries and resolve any issues with the requested service.
• To send administrative information to you: We process your information to provide details about our products and services, changes to our terms and policies, and other relevant information.
• To fulfill and manage your orders: We process your information to handle orders, payments, returns, and exchanges made through the Services.
• To send you marketing and promotional communications: We process your personal information for marketing purposes, in accordance with your preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below.
• To deliver targeted advertising to you: We process your information to develop and display personalized content and advertising tailored to your interests and location. For more information, see our Cookie Notice.
• To protect our Services: We process your information to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends: We process information about how you use our Services to better understand usage patterns and improve the Services.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process your personal information only when necessary and with a valid legal reason (i.e., legal basis) under applicable law, such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to achieve our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. These legal bases include:

• Consent: We may process your information if you have given us permission (i.e., consent) for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided these interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information to:
  • Send information about special offers and discounts on our products and services
  • Develop and display personalized and relevant advertising content
  • Analyze how our Services are used to improve them and engage and retain users
  • Diagnose problems and prevent fraudulent activities

• Legal Obligations: We may process your information to comply with our legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing your information as evidence in litigation.
• Vital Interests: We may process your information to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do their work. We have contracts with these third parties to help safeguard your personal information. These contracts ensure that they can only use your personal information as instructed by us, cannot share it with any organization except us, and commit to protecting and retaining the data as directed by us.

The categories of third parties we may share personal information with include:

• Data Analytics Services
• Finance & Accounting Tools
• Payment Processors
• Performance Monitoring Tools
• Sales & Marketing Tools
• Ad Networks
• Order Fulfillment Service Providers

We may also need to share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.

Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also allow third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes. This includes managing and displaying advertisements, tailoring ads to your interests, and sending abandoned shopping cart reminders (depending on your communication preferences). These third parties and service providers use their technologies to deliver advertisements about products and services tailored to your interests, which may appear on our Services or other websites.

For detailed information on how we use these technologies and how you can refuse certain cookies, please refer to our Cookie Policy.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting, and Google Analytics Demographics and Interests Reporting. To opt-out of being tracked by Google Analytics across the Services, visit Google Analytics Opt-out. You can opt-out of Google Analytics Advertising Features on our website by selecting the appropriate consent settings within our cookie banner – if you want to change your settings, please clear cookies and data for fiximer.co.uk within your browser and change your settings accordingly.

For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will keep your personal information only for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this notice will require us to retain your personal information for longer than the period in which you have an account with us.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, because your personal information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

Under the General Data Protection Regulation (GDPR), ensuring the security of personal data is a paramount concern. We adopt robust administrative, technical, and physical measures to protect your information from unauthorized access, loss, destruction, or alteration. Our strategies include employing encryption techniques, conducting regular security audits and risk assessments, and implementing strict access controls. These security measures are designed to uphold the integrity and confidentiality of your data, complying with GDPR requirements and demonstrating our commitment to safeguarding your personal information.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years old, nor do we knowingly sell such personal information. By using the Services, you confirm that you are at least 18 or that you are the parent or guardian of a minor who is using the Services with your consent. If we learn that we have collected personal information from users under 18, we will deactivate the account and promptly delete the data from our records.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions, such as the European Economic Area (EEA) or United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These rights may include:

• The right to request access to and obtain a copy of your personal information
• The right to request rectification or erasure of your personal information
• The right to restrict the processing of your personal information
• The right to data portability, if applicable
• The right not to be subject to automated decision-making

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority.

Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. Please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from our marketing lists. However, we may still communicate with you for non-marketing purposes, such as service-related messages necessary for the administration and use of your account, or to respond to service requests.

Account Information

If you would like to review or change the information in your account or terminate your account, you can: – Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies if you prefer. Removing or rejecting cookies could affect certain features or services of our Services. For further information, please see our Cookie Policy.

If you have questions or comments about your privacy rights, you may email us at info+dpo@fiximer.co.uk.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and applications offer a Do-Not-Track (‘DNT’) feature or setting that you can activate to indicate your privacy preference not to have your online browsing activities monitored and collected. Currently, there is no uniform technology standard for recognizing and implementing DNT signals. Therefore, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we must comply with, we will inform you in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice. If we make significant changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at info+dpo@fiximer.co.uk, or by post at:

Fiximer Ltd Data Protection Officer,
Unit 36 Leger Business Park,
Churchill Rd, Doncaster,
South Yorkshire,
DN1 2TF,
United Kingdom

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.